Terms & Conditions

Welcome to Apex Emporium. By accessing or purchasing from our website (https://apexemporium.co.za/), you agree to the following Terms & Conditions. Please read them carefully before placing an order.

1. General Information

  • Apex Emporium (“we”, “us”, “our”) is an online retailer offering both locally stocked products and imported/pre-order items.
  • By purchasing from our store, you agree to comply with these terms, our Shipping Policy, and our Refunds & Returns Policy.
  • We reserve the right to update these Terms & Conditions at any time.

2. Products & Availability

  • Product descriptions, prices, and images are provided to the best of our ability. Slight variations may occur depending on suppliers or manufacturers.
  • Local stock is available for immediate shipping within South Africa.
  • Imported/pre-order items are sourced from international suppliers and subject to extended delivery times (see Shipping & Delivery Policy).
  • Submit Pre-Order Products: Some products are offered as submit pre-order, meaning the price displayed is an estimate. The final price will be confirmed with the customer before order processing. By submitting a pre-order, the customer agrees that fulfillment occurs only after the final price is approved. Any additional costs, including shipping, customs, or import duties, will be communicated before confirmation. Customers can choose to proceed or cancel once the final price is confirmed.

3. Pricing & Payments

  • All prices are listed in South African Rand (ZAR).
  • Prices are inclusive of VAT (if applicable).
  • Payment must be completed at checkout before orders are processed.
  • We reserve the right to correct pricing errors before fulfilling an order.

4. Shipping & Delivery

  • Shipping fees are displayed at checkout before payment is confirmed.
  • Delivery times depend on whether the product is local stock or imported/pre-order (see full Shipping & Delivery Policy).
  • We are not liable for delays caused by couriers, customs, port authorities, or other events beyond our control.

5. Returns, Refunds & Cancellations

  • Local stock can be returned within 7 days of delivery if unused and in resaleable condition.
  • Imported/pre-order items may only be cancelled within 48 hours of purchase, unless otherwise stated.
  • Refunds are processed within 7–14 business days once approved (see Refunds & Returns Policy for details).

6. Warranty & Defects

  • If an item arrives damaged, faulty, or incorrect, you must notify us within 48 hours of delivery.
  • We will arrange a replacement, repair, or refund where applicable.
  • Warranties (if provided by the manufacturer) will be specified on the product page.

7. Limitation of Liability

  • Apex Emporium is not responsible for indirect losses, delays, or damages caused by courier companies, customs, or third-party service providers.
  • Liability is limited to the value of the order purchased.

8. Privacy & Data Protection

  • We respect your privacy and process your data in accordance with our Privacy Policy and POPIA Compliance Policy.
  • Personal data is used only for order processing, delivery, and customer support.

9. Governing Law

These Terms & Conditions are governed by the laws of South Africa. Any disputes will be resolved in South African courts.

10. Contact Information

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